Returns & Exchanges
At Australian Natural Drinks Co., we take pride in the quality of our beverages; however, due to the perishable nature of our products, we only offer returns or replacements for items that arrive damaged or defective. Please contact our support team within 7 days of delivery to initiate a claim for any order discrepancies.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your natural beverage shipment.
Provide Documentation
Attach clear photographs of the damaged packaging or defective product labels to help our quality control team assess the situation.
Awaiting Assessment
Our team will review your claim within 48 hours to ensure it meets our health and safety return guidelines for food and drink products.
Resolution
Once approved, we will immediately process a replacement shipment or issue a full refund to your original payment method, excluding shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing